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Last updated on 21 July 2022
Effective date 21 July 2022

This Privacy Policy describes the policies of Animate Animal Health (Pty) Ltd, 104 Terrace Road, Sebenza, Edenvale, Gauteng 1609, South Africa, e-mail:, phone: +27 (0)12 661 3485 on the collection, use and disclosure of your information that we collect when you use our website ( (the “Service”). By accessing or using the service, you consent to the collection, use and disclosure of your information per this Privacy Policy. Please do not access or use the service if you do not consent.

We may modify this Privacy Policy at any time without prior notice and will post the revised Privacy Policy on the service. The revised Policy will be effective 180 days from when the revised Policy is published in the service. Your continued access or use of the service after such time will constitute your acceptance of the revised Privacy Policy. We, therefore, recommend that you periodically review this page.

Information we collect

We will collect and process the following personal information about you: Name & surname, e-mail address, and telephone number.

How we use your information

We will use the information that we collect about you for the following purposes:

We will ask you for consent if we want to use your information for any other purpose. We will use your information only upon receiving your consent and only for the purpose(s) we grant consent unless we are required to do otherwise by law.

Retention of your information

We will retain your personal information with us for two years or as long as we need it to fulfil the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for extended periods, such as record-keeping / reporting by applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, or ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at We will respond to your request by applicable law.

You may opt out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the purposes necessary, you may not be able to access or use the services for which your data was sought.

Cookies etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.


The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Third-party links & use of your information

Our service may contain links to other websites that we do not operate. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party using any website or service that may be accessible via a link on the service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Grievance / Data Protection Officer

Suppose you have any queries or concerns about processing the information available with us. In that case, you may email our Grievance Officer at Animate Animal Health (Pty) Ltd, PO Box 66698, Highveld, 0169, e-mail: We will address your concerns by applicable law.

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